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Bad internet: what to check without panicking
When the connection disappears at the worst possible moment, first separate a local device problem from a provider outage. A short sequence beats endless restarts.
Open two unrelated websites and, if possible, test a second device. If only one device fails, the external line is probably fine. If everything is offline, move on to the router and your provider's status page.
Save open documents before troubleshooting and note when the outage began. That protects your work and gives support a useful starting point.
Action plan
- 01
Disable VPN and proxy services, then test the connection again.
- 02
Check that cables are seated and the router's line indicator is not showing an error.
- 03
Restart the router once and wait 3–5 minutes; do not press the factory Reset button.
- 04
Use mobile data to check the provider's status page and report the outage time to support.
The karmic part is straightforward: do not argue with indicator lights or blame the nearest person. An outage is a diagnostic task, not a personal message from the universe.
Do not factory-reset a router unless you have the credentials needed to configure it again. Never give support your passwords, SMS codes or bank-card details.
Common questions
Why does Wi-Fi work on my phone but not my laptop?
Confirm the laptop is on the correct network, disable its VPN, then forget and reconnect to the Wi-Fi network.
When should I call the provider?
Call when several devices remain offline after one proper router restart, or when the external-line indicator shows an error.
Should I keep restarting the router?
No. One restart is a reasonable test; recurring failures should be documented and raised with the provider.